Refund policy

We want you to be satisfied with your purchase. If for any reason you are not satisfied please contact us at zaaffran.nz@gmail.com and we will try our best to rectify the issue. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food)

Refunds
If you have ordered food via our website and are unable to collect for any reason we are unable to refund your order unless you contact us before we have begun making your item. If this is the case you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at zaaffran.nz@gmail.com.